Stedi is hiring a
Customer Success Manager, Remote - United States

Summary

The job is for a Customer Success Manager at Stedi, focusing on their API-first clearinghouse product in the healthcare sector. The role involves helping customers adopt and expand their use of Stedi's products and services, with a focus on revenue cycle management (RCM) and eligibility checks, claim submission, claim status, and ERA processing.

Requirements

• Subject matter expertise in revenue cycle management
• 4+ years of experience working in RCM roles within digital health, or supporting this customer base at a revenue cycle company
• Experience in customer facing roles; ideally within customer success, account management, program management, or product management roles

Responsibilities

• Support new customers through the onboarding process to ensure they begin processing production claims and eligibility checks as quickly as possible
• Support a growing list of existing customers via dedicated Slack channels
• Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks
• Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption
• Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation
• Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention

Preferred Qualifications

Move fast. We move fast as an organization. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it

Benefits

Health insurance