Syndigo is hiring a
Customer Success Manager

Summary

The job at Syndigo is for a Customer Success Manager who will foster relationships with clients, utilize the company's solution, educate clients about its benefits, and ensure client satisfaction. The role requires 2+ years of experience in a customer-facing role, comfort with technology, and expertise in the CPG industry.

Requirements

• 2+ years of experience in a customer-facing role
• Demonstrable expertise in client relations, relationship building, and knowledge of the CPG industry
• High degree of comfort with technology, particularly databases and syndicated data
• Skilled presenter of sales messaging in a professional setting
• Ability to work independently and make decisions of wide variety and complexity
• Proven ability to troubleshoot customer experiences on behalf of the client
• Demonstrated record of success at both large, complex organizations and in mid-sized environments

Responsibilities

• Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities
• Connect knowledge of business and individual's priorities to Syndigo insights through utilization of the solution
• Proactively ensure the client’s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally
• Navigate Syndigo's solution on behalf of the client, ensuring the appropriate solution is provided to meet a client's problems, and serve as the voice of the customer within the Syndigo organization
• Educate clients on the benefits of Syndigo's solution through articulation of Syndigo's value proposition, and in depth understanding of Syndigo’s solution portfolio
• Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
• Assist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiatives
• Conduct training sessions as needed to ensure delivery of value upon client investment
• Partner with Account Executive/Director to develop and manage renewal and potential growth strategies