Tesonet is hiring a
Customer Success Manager in Lithuania

Summary

Join CyberCare's Customer Success team to provide outstanding customer service for Nord Security products via chat and email. Receive support, work with top-notch technologies, and enjoy flexible schedules and occasional remote work.

Requirements

• Fluency in English
• Familiarity with maintaining Windows/MacOS
• Ability to work day and weekend shifts
• Eagerness to never stop learning and adapt fast
• Customer-first mindset while making decisions even in stressful situations
• Helpful personality
• Driven, proactive, and motivated attitude
• Ability to work 40 hours/week or 32 hours/week
• Ability to attend evening training continuously for 8 working days

Responsibilities

• Communicate and provide outstanding customer service via chat and email for Nord Security products
• Ensure excellent customer experience by handling and resolving customers’ queries
• Troubleshoot software-related issues and provide feedback about software issues to developers
• Collaborate with techies to understand IT business logic
• Build and develop customer relationships that will turn clients into advocates
• Assist with billing-related inquiries

Benefits

• Receive onboarding, mentorship programs, and expert guidance every step of the way
• Work with top-notch technologies and tools to work on world-renowned products
• Combine studies with a flexible work schedule
• Possibility to occasionally work from home or anywhere in the world
• Full guidance and support on your professional growth opportunities inside CyberCare
• Gross salary of 1041 EUR/month, with additional bonuses and salary reviews twice a year
• Health insurance and a range of other perks that come with working at CyberCare