Tesonet is hiring a
Customer Success Manager

Summary

The job is for a Customer Success team member at CyberCare, responsible for providing customer service for VPN products across multiple operating systems. The role offers onboarding, mentorship programs, expert guidance, top-notch technologies, flexible work schedule, remote work opportunities, and professional growth within the company.

Requirements

• Fluency in English
• Familiarity with maintaining Windows/MacOS
• Ability to work day, evening, and weekend shifts

Responsibilities

• Communicate and provide outstanding customer service via chat and email for VPN products and various operating systems
• Ensure excellent customer experience by handling and resolving customers’ queries
• Troubleshoot software-related issues and provide feedback about software issues to our developers
• Collaborate with techies to understand IT business logic
• Build and develop customer relationships that will turn clients into advocates
• Assist with billing-related inquiries

Preferred Qualifications

• Eagerness to never stop learning and adapt fast
• Customer-first mindset while making decisions even in stressful situations
• Helpful personality - we want our team to practice what we preach - being there for our clients and each other
• Driven, proactive, and motivated attitude

Benefits

• Onboarding, mentorship programs, and expert guidance every step of the way
• Top-notch technologies and tools to work on world-renowned products
• Combine studies with a flexible work schedule (day, evening, and weekend shifts)
• Possibility to work remotely
• Full guidance and support on your professional growth opportunities inside CyberCare
• An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats
• Salary $695/month (additional bonuses and salary reviews twice a year makes this number shift quite fast, to say the least)