Urbantz is hiring a
Customer Success Manager in Belgium

Summary

Urbantz is a company that helps large retail, grocery, ecommerce, and logistics companies optimize their last mile delivery operations with its SaaS platform. The company is looking for an experienced Technical Account Manager / CSM to manage a customer portfolio and grow key enterprise accounts.

Requirements

• 5+ years of experience in customer-facing functions such as account management, consulting, customer success, sales, or similar
• Perfectly fluent in English, French, and Spanish. Other EU languages are a plus
• Substantial experience in SaaS and understanding of IT solutions / API integrations
• Executive presence in front of senior stakeholders
• Outstanding customer management skills
• Exceptional communication capabilities

Responsibilities

• Take ownership of a customer portfolio and maximize their platform engagement and satisfaction
• Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets
• Proactively monitor and analyze customer needs to ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features
• Serve as the customer’s trusted advisor and technical product expert. Provide solution training, workshops, and demos
• Bring the voice of the customer to internal discussions
• Help with product feature validation and roll-out

Preferred Qualifications

Experience in Logistics & Supply Chain

Benefits

• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide
• Autonomy to define and navigate your own path to success
• A competitive salary, the right tools and a range of fringe benefits (meal voucher, hospital and group insurance, etc.)
• An incredibly diverse international team and a company culture that encourages freedom, creativity and collaboration
• Opportunities to grow your expertise through training, workshops and conferences
• Team meetups in Brussels and an annual offsite somewhere sunny