WorkRamp is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at WorkRamp, a fast-growing startup offering a remote work environment, competitive salary, and comprehensive benefits. The role involves managing customer relationships, delivering engagement tactics, utilizing data analytics, collaborating with team members, and becoming an expert in learning and training methodologies.

Requirements

• 3-5 years of experience in Customer Success
• Demonstrated experience building 1:many programs for customers in the Scaled/Digital segment
• Strong business acumen in Self-Service/Digital/Scaled CS strategies
• Past experience owning full-cycle renewals (price quotes, negotiation, and closing)
• Exceptional written communication skills
• Detail-oriented with a bias towards action. Strong analytical mindset with proficiency in leveraging data-driven insights for strategic decision-making
• Experience in B2B SaaS, preferably in early to mid-stage startups
• Comfortable working with CxOs and managing a sales process
• Strong coaching skills, technical aptitude, territory management skills, and attention to detail
• Passion for the startup experience

Preferred Qualifications

Experience building automations/workflows/playbooks in Vitally (or similar CS platform) strongly preferred

Benefits

• Fully Remote - Work from anywhere in the US
• Flexible Time Off & 13 company-wide holidays
• Equity
• Full healthcare coverage
• 100% paid short-term & long-term disability insurance, plus life insurance
• Stipend for remote work setup & DeskPass account
• 401K
• Mental Health and Wellness Resources including a free subscription to Spring Health & access to 2 Employee Assistance Programs (EAP)
• Employee Resource Groups
• Access to Well-Being Benefits including: One Medical, Gympass, & Headspace