GoodHabitz is hiring a
Customer Success Operations Manager, Remote - United Kingdom
![Logo of GoodHabitz](https://cdn.jobscollider.com/logo/goodhabitz-6d6a.webp)
Summary
The job is for a Customer Success Operations Manager at GoodHabitz, a fast-growing international Ed-Tech company. The role involves optimizing customer success operations, data analysis, and supporting the customer success team in maintaining and growing customer relationships.
Requirements
- A minimum of 3+ years of proven experience in Customer Success Operations (not just Customer Success)
- B2B industry exposure, ideally SaaS and/or E-Learning
- Strong analytical and problem-solving skills
- Proficiency with CRM software (ideally Salesforce), and customer success automation tools
- Excellent communication and interpersonal skills
- Ability to work collaboratively and manage cross-functional projects
- Strong organizational and project management skills
- Knowledge of customer success methodologies and best practices
- Currently live and have unrestricted rights to work in Europe (this job can be done remotely)
Responsibilities
- Ensure the efficiency and effectiveness of customer success operations
- Optimize the customer success processes, data management, and provide analytical insights
- Collaborate with the customer success team to develop customer health and retention strategies
- Develop, document, and continually improve customer success processes
- Ensure the customer success team follows standardized processes for onboarding, retention, and growth of customer accounts
- Implement, train, manage, and support customer success automation tools and CRM systems
- Analyze customer data to identify trends, opportunities, and areas for improvement
- Generate and distribute regular customer success reports
- Provide insights and recommendations to the customer success team and senior management based on data analysis
Benefits
- A competitive salary package
- Growth and development opportunities
- Mental coaching support through our partner, Open Up
- One paid Do Good Day per year to contribute to a cause you're passionate about
- Pension to support your long-term financial well-being
- An inspiring, international, and enterprising work environment
- Hybrid or Remote way of working
- A company-issued MacBook and iPhone
This job is filled or no longer available
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