GoodHabitz is hiring a
Customer Success Operations Manager, Remote - United Kingdom

Summary

The job is for a Customer Success Operations Manager at GoodHabitz, a fast-growing international Ed-Tech company. The role involves optimizing customer success operations, data analysis, and supporting the customer success team in maintaining and growing customer relationships.

Requirements

• A minimum of 3+ years of proven experience in Customer Success Operations (not just Customer Success)
• B2B industry exposure, ideally SaaS and/or E-Learning
• Strong analytical and problem-solving skills
• Proficiency with CRM software (ideally Salesforce), and customer success automation tools
• Excellent communication and interpersonal skills
• Ability to work collaboratively and manage cross-functional projects
• Strong organizational and project management skills
• Knowledge of customer success methodologies and best practices
• Currently live and have unrestricted rights to work in Europe (this job can be done remotely)

Responsibilities

• Ensure the efficiency and effectiveness of customer success operations
• Optimize the customer success processes, data management, and provide analytical insights
• Collaborate with the customer success team to develop customer health and retention strategies
• Develop, document, and continually improve customer success processes
• Ensure the customer success team follows standardized processes for onboarding, retention, and growth of customer accounts
• Implement, train, manage, and support customer success automation tools and CRM systems
• Analyze customer data to identify trends, opportunities, and areas for improvement
• Generate and distribute regular customer success reports
• Provide insights and recommendations to the customer success team and senior management based on data analysis

Benefits

• A competitive salary package
• Growth and development opportunities
• Mental coaching support through our partner, Open Up
• One paid Do Good Day per year to contribute to a cause you're passionate about
• Pension to support your long-term financial well-being
• An inspiring, international, and enterprising work environment
• Hybrid or Remote way of working
• A company-issued MacBook and iPhone