D2L is hiring a
Customer Success Operations Specialist

Summary

Join D2L as a Customer Success Operations Specialist to drive the global Customer Success Team's strategic programs and initiatives. Reporting to the Director of Customer Success Strategy, this role will be their trusted partner in ensuring the implementation of customer success objectives, strategy, tactics, processes, and technology.

Responsibilities

• Manage and hold CS team accountable through training, guidelines and process to adhere to reporting and administrative protocols
• Generate reporting when necessary for the Customer Success and/or develop better ways to provide meaningful insights, analysis and trends relevant to the request
• Monitor and manage data quality within the systems and work with IT, Finance, Sales Operations and other internal cross-functional teams to address the root cause of any quality issues and resolve them
• Implement and administer Customer Success and Customer Experience tools like Planhat and Qualtrics
• Represent and articulate Customer Success technology, data and enablement needs to the business and other supporting teams (IT, Sales Operations, Enablement, Finance, Legal, etc)