AlGooru is hiring a
Customer Success Representative

Summary

Join AlGooru, a Saudi-based learning platform, as a Customer Success Representative and deliver exceptional customer service while fostering positive relationships and ensuring operational efficiency.

Requirements

• Minimum of 2 years of demonstrated experience in customer support
• Strong phone contact handling skills and active listening
• Familiarity with CRMs and internal databases (ex: HubSpot or Zoho)
• Customer orientation and ability to adapt/respond to different types of characters
• Advanced communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multi-task, prioritize, and manage time effectively
• Strong empathy, patience, a proactive mindset, and a strong drive for success

Responsibilities

• Deliver exceptional customer service by efficiently handling inquiries, resolving issues, and fostering positive relationships
• Ensure operational efficiency and customer satisfaction through continuous improvement of support systems and processes
• Maintain accurate records and adhere to policies to provide seamless support and uphold AlGooru standards
• Manage incoming calls, assess customer needs, and build sustainable relationships through open communication
• Educate customers about our services and assist with technical issues for a smooth user experience
• Resolve customer complaints via phone or messaging platforms with professionalism
• Provide timely and appropriate solutions, ensuring follow-up until resolution
• Handle refund requests, address billing concerns, and clarify Terms & Conditions and company policies
• Handle cross-tribal collaboration and organize the internal communication for all matters related to customers
• Maintain detailed records of customer interactions, transactions, comments, and complaints
• Process customer accounts and documentation while adhering to communication procedures and guidelines
• Continuously optimize ticketing systems and chat tools by identifying challenges and proposing solutions

Benefits

• Work from Anywhere
• No clocking in/out
• Enjoy unlimited PTOs
• ESOP Shares
• Free Hardware & Software
• Monthly Pizza Fridays & more
• Learn and expense on us!
• AlGooru Library
• 0% Interest Talent Loans
• Quarterly Reward System
• Vibrant Startup Culture
• Fast Promotions (like really fast)
• Travel for company events and get reimbursed
• Coaching & Entrepreneurial Bytes