Longbow Advantage is hiring a
Customer Success Representative

Summary

The job is for a Customer Success Representative at Longbow Advantage, a warehousing strategy company. The role involves serving as the primary point of contact for end-users, owning post-sale relationships, providing best practices consultation, conducting regular customer check-ins, collaborating with cross-functional teams, and acting as a feedback loop between customers and internal teams.

Requirements

• Industry Experience: 2-3 years of experience working with Warehouse Management Systems. Understanding and working knowledge of KPI’s for warehousing facilities
• Strategic Thinker
• Relationship Builder
• Collaborative Approach
• Data Savvy
• Change Management Expertise
• Adaptability
• Ability to Travel within United States and Canada 15-20% of the time. Remote opportunity located near a major airport

Responsibilities

• Serve as the Primary Point of Contact
• Ownership of Post-Sale Relationships
• Best Practices Consultation
• Regular Customer Check-ins
• Cross-Functional Collaboration
• Feedback Loop

Benefits

• Supportive work environment
• Work/life balance
• Competitive Salary
• 4-weeks of paid vacation
• 6 paid sick days, 2 paid personal days per year
• Excellent health and dental benefits, eligible as of your first day!
• Group RRSP/401k Matching
• Work from Home