Tempus Labs, Inc. is hiring a
Customer Success Representative
closedTempus Labs, Inc.
π΅ ~$57k-$65k
πRemote - Worldwide
Summary
The job is for a Customer Support Specialist at Tempus, responsible for managing client-facing interactions, providing support and education about Tempus products, and documenting all communication. The role requires a 4-year college degree, exceptional communication skills, the ability to understand and communicate scientific information, adaptability, high organization, and computer proficiency.
Requirements
- 4 year college degree, preferably in Biological Sciences or a similar discipline
- Exceptional written and oral communication skills, with high level of professionalism and enthusiasm
- Ability to understand and communicate scientific and/or technical information
- Ability to work well under pressure and maintain a professional and positive demeanor
- Adaptable to changing procedures, policies and work environment
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
- Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
- Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency
Responsibilities
- Act as a link between external customers and internal operations
- Manage high volume of client-facing interactions and establish strong rapport with partners
- Use problem solving skills to create and offer solutions to customers of varied complexity
- Provide phone and email support and education to customers and patients about Tempus products and services
- Document all communication and maintain appropriate records and maintain a database of client information
- Lead/assist in clinical data delivery for Tempus-sequenced patients
Preferred Qualifications
Bilingual a huge plus
This job is filled or no longer available
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