Zelh is hiring a
Customer Success Representative, Remote - Serbia

Summary

Zelh is seeking a bilingual (English/Spanish) Customer Success Representative with 1-2 years of experience in logistics to handle inbound calls from customers and potential customers, expand the client base, and maintain detailed records. The role offers remote work, competitive salary, paid time off, team building events, equipment provision, and a supportive team.

Requirements

• 1-2 years of experience in logistics, with a strong understanding of track and trace, scheduling, client sales, dispatching processes
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and the ability to handle customer inquiries with patience and professionalism
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in using CRM software and other relevant tools

Responsibilities

• Handle 95% inbound phone calls from company customers and potential customers, addressing inquiries, resolving issues, and providing excellent customer service
• Spend 5% of the time making outbound calls to potential customers to introduce services and explore opportunities for collaboration
• Utilize logistics experience to assist customers with track and trace inquiries, providing accurate and timely information

Preferred Qualifications

Bilingual in English and Spanish is highly preferred

Benefits

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility