Think Academy U.S is hiring a
Customer Success Representative

Summary

The job is for a Full-Time (Contractor) Remote Customer Success Representative at Think Academy US. The role involves supporting and consulting parent-clients, building scalable systems, and fostering long-lasting relationships. Previous customer service experience is desired, fluency in Mandarin is essential, and the pay ranges from $18-$20/hr.

Requirements

• Previous customer service or customer facing related experience is highly desired
• Passion for learning and excitement to grow by tackling challenges head-on within a team
• Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs
• Comfortable working in a remote, fast-paced, and dynamic environment
• Quick and clear in communication, with a knack for timely responses
• Fluency in Mandarin (speaking, reading, and writing) is essential

Responsibilities

• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Address parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner
• Serve as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls

Benefits

• Flexible remote work
• Performance-based commission
• Opportunity for professional growth and skill development
• Competitive hourly pay ranging from $18-$20