Gearset is hiring a
Customer Success Manager - Executive

Summary

Join Gearset, a rapidly growing tech company with a strong focus on customer success. As a Customer Success Manager - Executive, you'll work with renowned brands like Sony and DHL, refine processes, experiment with new technologies, and build deep technical knowledge on Salesforce DevOps. The role involves ensuring high levels of success in a small group of accounts, driving adoption of Gearset's suite of products, identifying customer pain points, building strong relationships, being a customer champion, and supporting new customers during their initial implementation.

Requirements

• Previous experience working as a Customer Success Manager, Program Manager or Account Manager responsible for retention, within a technical SaaS company
• Technical predisposition and the ability to convey complex technical topics with simplicity
• Driven by a genuine desire to deliver the best for the end user, with a customer-centric approach
• Proven track record of improving customer outcomes and articulating those outcomes as quantifiable metrics to senior stakeholders
• Ability to use the effective long-term relationships you build with your customers to create both internal and external advocates
• Proactive, and enjoy working with people across the company to deliver great commercial outcomes

Responsibilities

• Ensure high levels of success in a small group of accounts
• Drive adoption of Gearset’s suite of products
• Identify customers’ pain points and share technical expertise to drive solutions that deliver value
• Build strong relationships at all levels, from technical end users to key decision makers
• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
• Support new customers during their initial implementation
• Use customer data to proactively identify accounts at risk of churn, engage with them, and get them back on track

Benefits

• Salary of between £60k - £75k (depending on experience)
• This is a remote UK based full time opportunity, working Monday to Friday
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
• Company Pension Plan (matching up to 5%)
• Bupa health care
• Life Insurance & critical illness cover
• Flexible working hours
• Discounted gym membership, as well as a range of health and wellness benefits
• Opportunity to join our Long Term Incentive scheme