Remote Customer Success Representative - Healthcare
at Zipdev

Summary

Join Zipdev as a Customer Success Representative in our remote team, collaborating with a US-based client. The successful candidate will provide administrative, sales, and operations support.

Requirements

• 2+ years of sales and/or customer service experience
• Bachelor’s degree
• Background in healthcare and/or business (management, administration, finance, marketing or sales)
• Experience with any type of CRM system (Salesforce, Oracle, Freshsales, etc.)
• Experience with Microsoft Office Suite, DocuSign, Dropbox, Google Drive/Gmail, Stripe, and/or similar programs
• Ease with the use of any type of digital platform/program – i.e. very tech-savvy
• Self-starter attitude with the ability to take initiative
• Excellent time management & communication skills

Responsibilities

• Manage client's phone line by answering/returning all incoming calls
• Managing client's main “info” email inbox by organizing, forwarding and/or responding to each inbound sales and distribution inquiry
• Documenting all data & conversations via phone and email in the CRM system
• Upon receipt of a sales order, leading a customer through their journey to have the product shipped and installed in their home via our shipping and logistics partners
• Digitally collecting each customer’s “Customer Intake Form” & pictures, and interpreting feedback from our engineering team
• Ensuring the scheduling of in-home sales installation dates with dealer partners
• Providing overall general sales support to our Sales Director
• Updating the customer fulfillment schedule daily
• Coordinating with our accounting department to draft and send out customer invoices, lease agreements and rental contracts, and ensuring payment is collected
• Collecting any other important documentation from customers, such as Liability Waivers and Warranty Agreements
• Coordinating with our manufacturing facility and hoist partners to organize the shipment of all units to customers and trade shows
• Creating and generating monthly sales reports via our CRM and presenting them to the Executive team
• Providing post-installation support to customers and dealers, including training re-enforcement
• Coordinating with our engineering team for any servicing needs or formal complaints regarding a customer’s unit and documenting details in our CRM & QMS
• Gathering and documenting customer feedback from existing customers
• Coordinating with dealers to schedule annual inspections for existing customers
• Any other customer service or sales-related tasks

Benefits

• Work Remote Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms