Fullscript is hiring a
Customer Success Specialist

Summary

Fullscript is seeking a dedicated and enthusiastic Customer Support Specialist to join their support center team. The successful candidate will provide exceptional customer service, resolve customer inquiries, and contribute to a positive customer experience. They will work closely with customers via phone, email, and live chat, troubleshoot issues, build relationships, collaborate with the team, identify trends, and be a champion of the brand.

Requirements

• A passion for customer satisfaction and a naturally engaging personality
• Ability to multi-task and manage all customer service platforms
• Strong commitment to excellence in all you do!
• Exceptional verbal and written communication skills
• Strong organizational skills and the ability to manage information from various sources simultaneously
• An adaptable nature, ready to embrace change and tackle new challenges
• A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
• Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada

Responsibilities

• Provide exceptional customer service
• Resolve customer inquiries
• Contribute to a positive customer experience
• Work closely with customers via phone, email, and live chat
• Troubleshoot issues and recommend or explain product and service features
• Build sustainable relationships through open and interactive communication
• Collaborate with your team to devise new strategies to surprise and delight our customers
• Coordinate with your team to ensure support coverage during all business hours
• Identify trends in issues and feedback and report them to your supervisor

Preferred Qualifications

• Experience with Zendesk and other SaaS productivity tools would be a bonus
• Basic understanding of frontend or backend development
• Knowledge or interest in integrative health or any wellness certifications would be advantageous

Benefits

• Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡
• Fullscript is committed to diversity and is proud to be an equal opportunity employer
• Accommodations are available on request for candidates taking part in all aspects of the selection process
• Fullscript requires all candidates that receive and accept employment offers to complete a background check before being hired