Remote Customer Success Strategist

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SmartBug Media

πŸ’΅ $70k-$90k
πŸ“Remote - United States

Job highlights

Summary

The Customer Success Strategist will work remotely for SmartBug Media, a digital agency that specializes in customer lifecycle growth. The role involves developing and executing a customer success strategy to increase client satisfaction, loyalty, and retention. Key responsibilities include gathering and relaying customer feedback, monitoring customer health metrics, and developing cross-sell and upsell strategies. Requirements include a Bachelor's degree in Marketing, Business Administration, Communications, or a related field, at least 5 years of experience in customer success strategy and execution, proficiency with HubSpot Service Hub, and strong interpersonal skills.

Requirements

  • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
  • Minimum of 5 years of experience in customer success strategy and execution

Responsibilities

  • Develop and execute a customer success strategy for clients that meets their stated business goals
  • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience
  • Deliver consistent, world-class quality across all customer success strategies and implementations

Benefits

  • Annual Salary between $70,000 - $90,000 DOE
  • Health insurance with company contribution
  • Paid maternity and paternity leave
  • Paid vacation
  • Paid time off
  • Unlimited sick time
  • 4-week paid sabbatical every 5 years of employment
  • Monthly remote work allowance
  • 401(k) with employer matching
  • Flexible spending plan
  • Company-funded short-term disability and life insurance
  • Long-term disability
  • Annual leadership conference, SmartBugaPalooza
  • Training budget
  • The flexibility of working remotely
  • MacBook Air issued to you at time of hire

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