Remote Customer Success Strategist

Summary

The Customer Success Strategist will work remotely for SmartBug Media, a digital agency that specializes in customer lifecycle growth. The role involves developing and executing a customer success strategy to increase client satisfaction, loyalty, and retention. Key responsibilities include gathering and relaying customer feedback, monitoring customer health metrics, and developing cross-sell and upsell strategies. Requirements include a Bachelor's degree in Marketing, Business Administration, Communications, or a related field, at least 5 years of experience in customer success strategy and execution, proficiency with HubSpot Service Hub, and strong interpersonal skills.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
• Minimum of 5 years of experience in customer success strategy and execution

Responsibilities

• Develop and execute a customer success strategy for clients that meets their stated business goals
• Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience
• Deliver consistent, world-class quality across all customer success strategies and implementations

Benefits

• Annual Salary between $70,000 - $90,000 DOE
• Health insurance with company contribution
• Paid maternity and paternity leave
• Paid vacation
• Paid time off
• Unlimited sick time
• 4-week paid sabbatical every 5 years of employment
• Monthly remote work allowance
• 401(k) with employer matching
• Flexible spending plan
• Company-funded short-term disability and life insurance
• Long-term disability
• Annual leadership conference, SmartBugaPalooza
• Training budget
• The flexibility of working remotely
• MacBook Air issued to you at time of hire