SmartBug Media is hiring a
Customer Success Strategist, Remote - United States
![Logo of SmartBug Media](https://cdn.jobscollider.com/logo/smartbug-media-de6d.webp)
Please let SmartBug Media know you found this job on JobsCollider. Thanks! 🙏
Summary
The Customer Success Strategist will work remotely for SmartBug Media, a digital agency that specializes in customer lifecycle growth. The role involves developing and executing a customer success strategy to increase client satisfaction, loyalty, and retention. Key responsibilities include gathering and relaying customer feedback, monitoring customer health metrics, and developing cross-sell and upsell strategies. Requirements include a Bachelor's degree in Marketing, Business Administration, Communications, or a related field, at least 5 years of experience in customer success strategy and execution, proficiency with HubSpot Service Hub, and strong interpersonal skills.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
- Minimum of 5 years of experience in customer success strategy and execution
Responsibilities
- Develop and execute a customer success strategy for clients that meets their stated business goals
- Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience
- Deliver consistent, world-class quality across all customer success strategies and implementations
Benefits
- Annual Salary between $70,000 - $90,000 DOE
- Health insurance with company contribution
- Paid maternity and paternity leave
- Paid vacation
- Paid time off
- Unlimited sick time
- 4-week paid sabbatical every 5 years of employment
- Monthly remote work allowance
- 401(k) with employer matching
- Flexible spending plan
- Company-funded short-term disability and life insurance
- Long-term disability
- Annual leadership conference, SmartBugaPalooza
- Training budget
- The flexibility of working remotely
- MacBook Air issued to you at time of hire
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- 💰$144k-$170k📍United States
- 💰$85k-$100k📍Worldwide
- 💰~$176k-$265k📍Spain
- 💰~$92k📍Portugal
- 💰$64k-$80k📍United States
- 💰$70k-$80k📍Canada
- 💰~$150k-$200k📍Worldwide
- 💰$50k-$70k📍United States
- 💰~$220k-$250k📍United States
Please let SmartBug Media know you found this job on JobsCollider. Thanks! 🙏