Remote Customer Success Strategist
SmartBug Media
π΅ $70k-$90k
πRemote - United States
Please let SmartBug Media know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
The Customer Success Strategist will work remotely for SmartBug Media, a digital agency that specializes in customer lifecycle growth. The role involves developing and executing a customer success strategy to increase client satisfaction, loyalty, and retention. Key responsibilities include gathering and relaying customer feedback, monitoring customer health metrics, and developing cross-sell and upsell strategies. Requirements include a Bachelor's degree in Marketing, Business Administration, Communications, or a related field, at least 5 years of experience in customer success strategy and execution, proficiency with HubSpot Service Hub, and strong interpersonal skills.
Requirements
- Bachelorβs degree in Marketing, Business Administration, Communications, or a related field
- Minimum of 5 years of experience in customer success strategy and execution
Responsibilities
- Develop and execute a customer success strategy for clients that meets their stated business goals
- Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience
- Deliver consistent, world-class quality across all customer success strategies and implementations
Benefits
- Annual Salary between $70,000 - $90,000 DOE
- Health insurance with company contribution
- Paid maternity and paternity leave
- Paid vacation
- Paid time off
- Unlimited sick time
- 4-week paid sabbatical every 5 years of employment
- Monthly remote work allowance
- 401(k) with employer matching
- Flexible spending plan
- Company-funded short-term disability and life insurance
- Long-term disability
- Annual leadership conference, SmartBugaPalooza
- Training budget
- The flexibility of working remotely
- MacBook Air issued to you at time of hire
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Please let SmartBug Media know you found this job on JobsCollider. Thanks! π