Director of Operations

Summary

Join Community Tech Alliance (CTA), a progressive technology non-profit, as their dynamic Director of Operations! This role blends strategic planning with hands-on execution, overseeing daily operations, including HR, finance, and legal. You will streamline business processes, manage cross-functional teams, and ensure compliance. The ideal candidate possesses strong operational efficiency understanding and thrives in fast-paced environments. A minimum of 6+ years of experience in operations is required, along with proven success in process optimization and marketing initiatives. CTA offers a competitive salary starting at $120,000, comprehensive benefits, and a remote-first work environment.

Requirements

• 6+ years of experience in operations, ideally within a startup, campaign, or high-growth environment
• Proven experience managing operations with a track record of optimizing processes and driving successful marketing initiatives
• Strong leadership and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Deep understanding of operations strategies and compliance standards
• Excellent analytical skills with the ability to use data to drive decision-making and improve business outcomes
• Proficiency with marketing tools (e.g., HubSpot, Google Analytics) and operational software (e.g., project management tools like Jira, Asana, or Monday)
• Strong problem-solving skills and a hands-on approach to tackling challenges
• Entrepreneurial mindset, comfortable in a fast-paced, high-growth environment
• Strong communicator and collaborator, with the ability to align diverse teams around common goals
• Adaptable and open to new ideas, with a proactive approach to process improvement

Responsibilities

• Develop and implement efficient operational systems to streamline business processes and improve productivity across the company
• Oversee day-to-day operations including HR, legal, finance, and logistics, ensuring effective resource allocation, team coordination, and operational efficiency
• Lead operational planning, including budget management, vendor relationships, and logistics coordination
• Identify bottlenecks and areas for improvement, implementing solutions that enhance scalability
• Manage cross-functional teams, ensuring alignment between departments like sales, marketing, product development, and customer support
• Recruit, train, and mentor staff, fostering a culture of accountability and continuous improvement
• Set and monitor key operational performance indicators (KPIs) to ensure that the company is achieving its business goals
• Regularly report on operational performance and provide recommendations for optimizing processes
• Ensure CTA remains compliant with all state and federal regulations
• Coordinate with CTA's legal team and manage all contracting processes
• Direct all internal human resource functions including ensuring compliance with state and federal regulations
• Work collaboratively with leadership to foster a collaborative and inclusive working environment for our team
• Manage and process all benefits and ensure compliance
• Facilitate hiring processes
• Manage accounts payable/receivable and payroll from start to finish, providing transparency and reporting to the CEO and COO
• Monitor and report on cashflow, projections, benefits, and other key financial health features
• Work closely with our accounting/bookkeeping team to ensure accounting software is always up to date and all reporting is readily available
• Implement and ensure proper financial controls
• Manage travel and event planning for in-person meetings and events

Preferred Qualifications

Experience in politics, campaigns, or labor organizations

Benefits

• Generous healthcare, vision & dental insurance for employees
• Matching 401(k) contributions
• Generous paid time off (PTO)
• Generous holiday schedule
• Paid family leave
• Salary starting at $120,000 annually
• We are a remote-first organization, so we provide equipment reimbursement