Owner.com is hiring a
Customer Support Advocate, Remote - Colombia

Summary

The job is for a Customer Support Advocate at Owner.com, a platform that helps restaurants succeed online. The role involves providing support to Spanish-speaking customers in a fast-paced environment. The position requires customer-facing support experience, fluency in both Spanish and English, and experience with a telephony system such as Talkdesk or RingDNA.

Requirements

• Customer-facing support experience, preferably at a software company
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages
• Experience working in a fast-paced environment
• Experience with a telephony system such as Talkdesk or RingDNA

Responsibilities

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails from customers and their guests

Preferred Qualifications

Past experience with restaurants is a huge plus!

Benefits

• The estimated yearly compensation for this role is between the local equivalent to $18,000 - $25,000 USD, with the potential of additional benefits depending on experience and location
• Other benefits include comprehensive health coverage, flexible/unlimited PTO - plus extra fun perks!