Onfido is hiring a
Customer Support Engineer in India

Summary

Onfido is a global technology company specializing in identity verification solutions with over $130M ARR and numerous awards. As an L2 Support Engineer, you will provide second-level customer support for Onfido's SDK, API, and no-code solutions, becoming an expert of the product offerings. Requirements include strong troubleshooting skills, ability to prioritize, and collaboration with engineering teams.

Requirements

• Become an expert user of Onfido products
• Have strong troubleshooting skills that allow you to quickly diagnose customer problems
• Have a strong ability to prioritize over diverse issues with many live customers
• Collaborate with engineering teams to solve SDK or API issues, showing great communication skills

Responsibilities

Provide second-level customer support for Onfido’s SDK, API, and no-code solutions

Preferred Qualifications

• Experience in a customer-facing technical architecture, customer success, or consulting role
• Programming expertise in at least one programming language used for mobile development or front-end development
• Hands-on experience working with RESTful API
• Experience resolving complex escalations and high tolerance to high-pressure incidents
• Experience validating potential solutions for ambiguous problems in a technical support setting
• Experience with SDK integrations