Starburst is hiring a
Customer Support Engineer in Poland

Summary

The job is for a Customer Support Engineer at Starburst, a remote-first company that offers a data lake analytics platform. The role involves supporting SEP and Galaxy customers, resolving technical inquiries, collaborating with pre and post-sales teams, contributing to the customer-facing self-serve knowledge base, and escalating issues when necessary. Technical skills required include Big Data (Hadoop, Data Lakes, Spark), Docker and Kubernetes, Cloud technologies (AWS, Azure, GCP), Security - Authentication (LDAP, OAuth2.0) and Authorization technologies, SSL/TLS, Linux Skills, DBMS Concepts/SQL Exposure (Languages: SQL, Java, Python, Bash). The annual salary range is 220,000 zł - 250,000 zł.

Requirements

• Big Data (Hadoop, Data Lakes, Spark)
• Docker and Kubernetes
• Cloud technologies (AWS, Azure, GCP)
• Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
• SSL/TLS
• Linux Skills
• DBMS Concepts/SQL Exposure (Languages: SQL, Java, Python, Bash)

Responsibilities

• Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
• Contribute to our customer-facing self-serve knowledge base
• Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
• Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Benefits

• Competitive salaries
• Attractive stock grants
• Remote-friendly work options
• Flexible paid time off