Customer Support Representative

Summary

Join our Remote Health Team as a full-time Customer Support Representative and provide exceptional customer experience via phone, SMS, chat, and email while assisting clients with account adjustments, appointment scheduling, system navigation, and more.

Requirements

• Previous, extensive Customer Service experience required
• Passion for health/ wellness is a must!

Responsibilities

• Handle daily phone, chat, and email customer service requests originating from customers and teammates
• Communicate promptly and effectively
• Answer basic client questions about nutrition, health, fitness, and the DEXA technology
• Assist event and support teams with outbound customer communications regarding service logistics, as well as internal triaging of issues

Benefits

• Sick leave
• Paid time off
• Health, dental, and vision insurance
• 401k
• Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
• Employee assistance program
• Regular virtual social events