DeleteMe is hiring a
Customer Support Representative in United States

Summary

The Customer Support Representative interacts with existing and potential customers to resolve support concerns and answer pre-sale inquiries. They document case information, partner with internal teams, and communicate complex issues clearly. Requirements include strong communication skills, problem-solving abilities, a passion for learning, adaptability, and proficiency in using technology.

Requirements

• Strong communication and interpersonal skills, including written skills
• Adept troubleshooting, problem-solving, and critical thinking
• Passion for learning and an ability to communicate complex issues in a clear and educational manner
• Ability to adapt to rapid changes in the workplace
• Proficient in using technology and navigating multiple systems

Responsibilities

• Educate customers on best practices
• Document information about the case, resolution, or feedback
• Partner with internal teams to resolve complex issues
• Resolve inquiries received via web, email, and internal ticketing system
• Identify potential user interface issues and elevate for resolution
• Elevate customer issues that cannot be resolved to the Deleteme Support team leader

Benefits

Paid time off