Flight CX is hiring a
Customer Support Representative in

Summary

The job is for a remote Customer Support Representative at Flight, a company that partners with growing startups to provide customer support. The role involves providing accurate information, troubleshooting, learning new software tools, meeting productivity goals, and suggesting improvements. The candidate should be service-oriented, have excellent communication skills, be adaptable, empathetic, organized, detail-oriented, and capable of handling challenging situations.

Requirements

• A service-oriented professional with a drive to provide an amazing experience to customers
• Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!)
• Ability to troubleshoot independently by processing and searching through large amounts of information and documentation to find an answer
• Ability to quickly learn new software tools
• An organized communicator who seeks to deliver quick, precise responses
• Excellent organization and analytical skills
• Exceptional attention to detail
• An adaptable professional, comfortable with change and the dynamic environment of a rapidly growing startup
• A high level of empathy and emotional intelligence
• A respectful and collaborative person
• A person capable of handling challenging situations with optimism and diligence
• A consistent performer, with the disposition to solve recurring issues while always keeping a kind and friendly demeanor
• Able and willing to work full-time between the hours of 7:00 am - 1:00 am EST (Don't worry—we won't ask you to work 18 hours a day. We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks within those hours)
• Available to work Saturday or Sunday

Responsibilities

• Provide accurate information to customers by using documentation and a variety of digital tools and communication channels
• Answer technical questions about multiple platforms, including web and mobile apps, using a variety of communication channels, such as email, chat, and calls
• Become an expert in our clients product and customers by attending trainings, research, and documentation
• Work to meet and exceed productivity and quality goals
• Share suggestions for customer experience improvements with your team and client
• Represent Flight to our clients in a professional and friendly manner

Benefits

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early stage startup with lots of opportunity for ownership and impact
• Paid time off