Keeper Security, Inc. is hiring a
Customer Support Representative in United States

Summary

Keeper is hiring a remote Customer Support Representative to handle customer requests via phone and email through Salesforce. The candidate should have 1+ years of experience in a technical support role, excellent communication skills, and be able to work independently and as part of a team. Preferred requirements include a Bachelor's degree, Salesforce experience, ServiceNow experience, and technical proficiency with smartphones, tablets, and computers.

Requirements

• 1+ years of experience in a technical support role
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with customers

Responsibilities

Handle customer requests and feedback via phone and email through Salesforce (including troubleshooting and real time assistance)

Preferred Qualifications

• Bachelor's degree
• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses