SI Group is hiring a
Customer Support Representative in Worldwide

Summary

In this role, you will be a member of a high-performing team providing service for SimplyInsured customers via chat, phone, and email. Your main goal is to ensure that customer inquiries are responded to quickly and thoroughly. This role requires 1-2 years of experience in customer service or sales, multitasking skills, passion for helping people, ability to work in a high-volume contact center environment, familiarity with support ticketing software tools, excellent oral and written communication skills, and strong desire to help businesses maximize their healthcare. The base salary range is $14.00 per hour, but may vary based on experience, industry expertise, technical skills, and location. Benefits include generous stock option packages, competitive compensation, 'take what you need' time off plan, 100% Medical, Dental, and Vision Insurance coverage, FSA plan, 401k, a values-based culture that invests in employee success, and remote work.

Requirements

• 1-2 years of experience in customer service or sales role
• Highly productive with good multitasking skills
• Passion for helping people - especially when it comes to their health
• Able to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help businesses maximize their healthcare

Responsibilities

• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options
• Work with existing customers to answer and resolve basic administrative and billing questions

Benefits

• Generous stock option packages
• Competitive compensation
• Take what you need' time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success