ECIS, the Educational Collaborative for International Schools is hiring a
Customer Support Representative, Remote - Taiwan
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Customer Support Representative closed
🏢 ECIS, the Educational Collaborative for International Schools
💵 $5k-$13k
📍Taiwan
Summary
The job is for a temporary Educator to provide customer support and training for Faria's products remotely from August to November.
Requirements
- Experience and familiarity with a Faria product (ManageBac, OpenApply, SchoolsBuddy, Atlas), ideally within the last 3-5 years
- Strong written and oral English communication skills with careful attention to detail
- Interest in EdTech and International Education, with a desire to make life better for students and schools
Responsibilities
- Customer Training: Provide initial Onboarding calls, online Training sessions on account set-up, online Training sessions for existing customers, and follow up with customers to ensure successful adoption
- Customer Support: Respond to support tickets from teachers & school admins, maintain quality of service, make customers happy, and devise ways to improve help and support materials
Preferred Qualifications
Familiarity with more than one Faria product is a plus
Benefits
- Competitive salary (hourly rate)
- Become a part of a great Faria team
This job is filled or no longer available
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