Customer Support Representative

Summary

Join IMPACT BRANDS, a fast-growing health, beauty, and pet products company, as a Customer Support Representative! You'll be responsible for resolving escalated customer calls and ensuring exceptional service. This role offers the chance to make a positive impact on people's lives. You will manage customer accounts, answer inquiries, and recommend products. The company provides professional development, a supportive team, and competitive compensation. This is a full-time position with rotating shifts.

Requirements

• 3-5 years experience with customer service
• Willingness to learn
• Available to work full-time work (24/7 rotating shifts, 40 hours a week)
• Excellent English speaking and writing skills
• Stable internet connection and a quiet workspace
• Equipment to work with (computer or laptop, headset with a microphone)

Responsibilities

• Open and maintain customer accounts
• Resolve product or service questions to ensure customer satisfaction
• Recommend products or services based on customer needs
• Contribute to team efforts and achieve related goals
• Manage incoming calls, chats & emails, and provide assistance
• Maintain and handle customer inquiries, records and documentation
• Deliver excellent customer service with a positive attitude
• Promptly respond to inquiries, providing helpful information about our products and services
• Effectively promoting additional offerings
• Assisting customers with their orders and inquiries
• Preparing correspondence and addressing any concerns or issues they may have

Benefits

• Professional development
• Supportive global team
• Competitive Salary and performance-based bonus
• Vacation and Health Leaves
• Health Budget
• Internet Subsidy
• Team lunches
• Teambuilding and virtual events
• Long-term job position