Customer Support Representative

Summary

Join Tawk.to as a Customer Service Representative! This full-time or part-time remote position requires adherence to 8 am-4 pm EDT working hours. You will provide exceptional customer service, resolving concerns, answering questions, and processing orders. The role demands strong communication skills, proficiency in Microsoft Office Suite, and a minimum of 3 years of customer service experience. We offer a friendly work environment, generous paid vacation policies, competitive benefits including health, dental, and vision insurance, 401k and matching, and the opportunity to work from home.

Requirements

• Be available to work 8am to 5pm PST
• Have 3 years previous experience in Customer Service
• Have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications
• Have a minimum high school diploma or equivalent
• Have high attention to detail
• Be dependable and adaptable

Responsibilities

• Answer and facilitate upwards of 50-60 calls a day
• Provide timely and accurate information to incoming customers regarding order status and questions about products
• Process customer orders including new orders and changes or returns to existing ones while following established department policies and procedures
• Work closely with the billing department to resolve disputed credit items
• Engage in phone-based verbal communication, as well as written and electronic contact
• Meet and maintain strict company deadlines
• Adhere to guidelines
• Provide timely feedback to the company regarding service failures or customer concerns
• Collaborate with the sales team to meet and exceed customer service expectations
• Assist with the maintaining and monitoring of electronic data for established customers
• Monitor production of order schedules and expediting deliveries per customer requests
• Operate inventory control software, word processing and spreadsheet applications
• Gather additional customer information as necessary to resolve customer disputes
• Maintain detailed files for documentation
• Draft letters and quotes for customers

Preferred Qualifications

Have DME experience

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home