Customer Support Representative

Summary

Join our team as a Customer Support Representative and contribute to building world-class customer support processes for our content partners. This fully remote position requires managing partner communication via email and Slack, assisting with data transfer inquiries, and maintaining accurate documentation. You will play a key role in ensuring smooth communication and a positive client experience. The ideal candidate possesses 2+ years of experience in customer support or a similar role, excellent communication skills, and attention to detail. This is an exciting opportunity to grow professionally in a dynamic, tech-driven environment.

Requirements

• 2+ years of experience in customer support, admin assistance, or a similar role
• Familiarity with email and Slack communication
• Excellent written English communication skills, with the ability to provide clear and concise explanations
• Ability to manage tasks effectively and ensure high accuracy in work
• Comfortable working in a collaborative, remote environment and supporting the team with various tasks

Responsibilities

• Assist content partners with data transfer inquiries, responding to their questions and providing guidance on the process via email and Slack
• Respond to partner inquiries and follow up on ongoing issues or requests, ensuring all interactions are resolved promptly
• Help maintain accurate records and documentation of partner communications and support interactions for future reference
• Contribute to refining internal processes by providing feedback and assisting in workflow improvements based on customer needs
• Provide general support by managing administrative tasks, including organizing files and helping partners with simple requests related to the data transfer process

Preferred Qualifications

Experience with file management

Benefits

Fully-Remote (Work from Home), 9 AM - 5 PM EST