Customer Support Representative

Summary

Join Sutherland's dynamic team and support customers of a global streaming media and entertainment giant. Build a fulfilling career while connecting with callers and sharing your passion for movies, TV shows, and animation. We offer competitive hourly rates, paid training, additional pay incentives, and monthly rewards. Enjoy comprehensive benefits including medical, dental, vision, and exciting vacation options. Sutherland promotes from within, offering growth opportunities, and provides EAP & Health and Wellness programs.

Requirements

• Experience working in a customer service or contact center environment
• Experience with streaming services and basic troubleshooting skills
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously

Responsibilities

• Support customers of a global streaming media and entertainment giant
• Build rapport with callers
• Provide an exceptional guest experience
• Troubleshoot streaming service issues on various devices
• Diagnose and solve problems
• Multitask and use several applications simultaneously

Preferred Qualifications

Experience working with CRM applications

Benefits

• Competitive hourly rate and paid training
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland