Customer Support Representative

Summary

Join the National Safety Council, America's leading nonprofit safety advocate, as a Customer Support Representative! In this remote position, you will manage customer issues, inquiries, and orders via phone, email, and fax. You will be responsible for accurate data entry and maintaining customer accounts. The role requires strong communication, problem-solving skills, and attention to detail. Prior customer service experience is preferred. We offer competitive benefits including generous PTO, flexible work arrangements, comprehensive insurance, and retirement plan options.

Requirements

• High School Graduate
• Good attention to detail and accuracy
• Ability to work independently in a fast-paced environment
• Problem analysis and resolution abilities
• Strong written communication

Responsibilities

• Manage customer issues, inquiries, and orders through phone, e-mail, or fax
• Ability to correspond with customers in a formal and professional manner
• Build and manage relationships with existing customers
• Escalate inquiries and requests as necessary to the appropriate person or department following guidelines
• Document all inquiries, requests, resolutions, and follow-up tasks
• Perform research to answer customer Inquiries and requests
• Process customer orders accurately and in a timely manner
• Contact customers for clarification of orders when required
• Follows up with customers promptly
• May coordinate resolution of customer issues with other team members
• Maintains general knowledge of programs to fully support customer needs
• Learns and retains new product information on the major Council products
• Keep customer accounts current by updating the database during calls
• Responsible for safety as outlined in the safety Manual
• Follows safety policies and practices
• Performs other duties as assigned

Preferred Qualifications

• Some college
• 1-3 years prior customer service experience in a business system environment

Benefits

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay down
• Dress for your day