Remote Customer Support Representative

Summary

Join WorkRamp as a Product Support Specialist to provide an amazing support experience for customers. This role will be on the front lines with customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up.

Requirements

• 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)
• Strong technical and written skills
• Ability to multitask (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Experience with Intercom, Zendesk, Salesforce
• Ability to communicate complex concepts to customers
• Process-driven and having attention to detail
• Eagerness to respond to tickets to ensure that all SLA response times are met
• Empathy for customers and diligence to resolve problems to provide customer satisfaction
• Passion for the startup experience

Responsibilities

• Answering questions and troubleshooting issues on chat and email via our support ticketing system
• Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack
• Working closely with product and engineering to escalate any high-priority issues and trends

Benefits

• Fully Remote - Work from anywhere in the US
• Flexible Time Off & 13 company-wide holidays