Binance is hiring a
Customer Support Specialist in Greece, Portugal

Summary

Binance is seeking an experienced Customer Support representative to expand their operations in Europe. The role involves handling customer queries, complaints, and identification approval process for their cryptocurrency exchange platform. Requirements include 1+ years of customer-facing experience, strong IT skills, exceptional written communication, multitasking abilities, knowledge of the cryptocurrency/blockchain field, fluency in Italian and English, willingness to work weekends and irregular hours, and submission of an English CV. Benefits include being part of a leading blockchain ecosystem, working with diverse talent, competitive salary and benefits, flexible working hours, remote-first work environment, and casual work attire.

Requirements

• 1+ years experience of proven customer facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skill and a good listener
• Ability to multi-task, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field
• Multi-lingual capability is a big plus
• Italian Native and Fluent in English
• Willing to work weekends and irregular hours which will include night shifts
• Only English CVs will be considered

Responsibilities

• Handle high amounts of live chat and incoming emails
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire