Customer Support Specialist

Summary

Join our passionate team as a Customer Experience Executive to provide prompt, courteous, and effective support to valued customers.

Requirements

• Possess own transportation is encouraged
• Fresh graduates are welcomed
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details
• Strong work ethic and willingness to take on any tasks
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary
• Maintain a high level of product knowledge to assist customers effectively
• Provide timely and professional assistance to customers via live chats
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers
• Work together as a team to achieve timely turnaround time and quality replies to every customer
• Stay up to date on company policies, procedures, and product knowledge
• Contribute to a positive and collaborative work environment

Benefits

• International work environment and flat organization
• Team culture - highly practical and results oriented
• Free training and development, constantly improve yourself
• Fast moving, challenging and unique business problems
• Competitive salary
• Casual work attire