DataCamp is hiring a
Customer Support Specialist, Remote - United States

Summary

DataCamp is seeking a motivated, solution-driven Customer Support Specialist to deliver world-class service to their global customer base. The role involves providing personalized customer support across various channels, identifying opportunities for improvement, and championing DataCamp's products. The ideal candidate should have 1-2 years of experience in a customer support role, excellent communication skills, and be comfortable working in a fast-paced environment.

Requirements

• 1-2 years of experience working in a customer support role
• Excellent written/verbal communication skills
• High energy and positive attitude
• Ability to take initiative and ownership, but also direction
• Comfortable working in a fast-paced and dynamic environment

Responsibilities

• Provide personalized, positive & memorable customer support via email, live chat, social media & phone
• Identify and take ownership of customer issues, acting as the ‘Voice of the Customer’
• Escalate product bugs and opportunities in a timely, effective manner
• Develop our internal and customer-facing documentation; such as help articles, FAQ pages & contact us forms
• Support, moderate & maintain our community platforms and review sites
• Champion DataCamp by educating customers on how best to use our products and services
• Proactively seek opportunities to improve internal processes & the wider customer experience
• Collaborate cross functionally to maintain high levels of product knowledge and share actionable customer insights

Preferred Qualifications

• Experience providing technical support across multiple products (ideally SaaS products)
• Experience working with stakeholders and internal teams to drive product improvements
• Experience using a ticketing system to provide email and chat support (Zendesk preferred)

Benefits

• Competitive compensation
• Flexible working hours
• Continuous learning opportunities
• International company retreats
• Yearly refreshment of your IT Equipment budget for your WFH setup
• Amazing team collaboration
• 401K retirement plan + matching
• Insurance (medical, dental, vision, life)
• 11 paid holidays
• Paid sick time as required by state and local law