DataCamp is hiring a
Customer Support Specialist, Remote - United States
![Logo of DataCamp](https://cdn.jobscollider.com/logo/datacamp-4e0b.webp)
Customer Support Specialist closed
🏢 DataCamp
💵 $60k-$70k
📍United States
Summary
DataCamp is seeking a motivated, solution-driven Customer Support Specialist to deliver world-class service to their global customer base. The role involves providing personalized customer support across various channels, identifying opportunities for improvement, and championing DataCamp's products. The ideal candidate should have 1-2 years of experience in a customer support role, excellent communication skills, and be comfortable working in a fast-paced environment.
Requirements
- 1-2 years of experience working in a customer support role
- Excellent written/verbal communication skills
- High energy and positive attitude
- Ability to take initiative and ownership, but also direction
- Comfortable working in a fast-paced and dynamic environment
Responsibilities
- Provide personalized, positive & memorable customer support via email, live chat, social media & phone
- Identify and take ownership of customer issues, acting as the ‘Voice of the Customer’
- Escalate product bugs and opportunities in a timely, effective manner
- Develop our internal and customer-facing documentation; such as help articles, FAQ pages & contact us forms
- Support, moderate & maintain our community platforms and review sites
- Champion DataCamp by educating customers on how best to use our products and services
- Proactively seek opportunities to improve internal processes & the wider customer experience
- Collaborate cross functionally to maintain high levels of product knowledge and share actionable customer insights
Preferred Qualifications
- Experience providing technical support across multiple products (ideally SaaS products)
- Experience working with stakeholders and internal teams to drive product improvements
- Experience using a ticketing system to provide email and chat support (Zendesk preferred)
Benefits
- Competitive compensation
- Flexible working hours
- Continuous learning opportunities
- International company retreats
- Yearly refreshment of your IT Equipment budget for your WFH setup
- Amazing team collaboration
- 401K retirement plan + matching
- Insurance (medical, dental, vision, life)
- 11 paid holidays
- Paid sick time as required by state and local law
This job is filled or no longer available
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