Grammarly is hiring a
Customer Support Specialist in Poland

Summary

The job description is for a Customer Support Specialist role at Grammarly based in Poland. The role involves providing customer support via email (help desk) and assistance in product-related issues. The ideal candidate should embody Grammarly's EAGER values, have excellent communication skills, strong problem-solving abilities, good reading comprehension, attention to detail, customer service experience, and familiarity with tools like Zendesk and JIRA.

Requirements

• The opportunity: Grammarly team members in this role must be based in Poland, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based
• We’re looking for someone who embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable. Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust
• Wakes up in the morning wanting to provide exceptional service experience. Has excellent written and spoken English. Is a good communicator with strong critical thinking and problem-solving skills. Has strong reading comprehension and attention to detail
• Has customer service experience and familiarity with tools like Zendesk, and JIRA. (This is not required but is a plus!)

Responsibilities

As a Customer Support Specialist, you will provide timely, empathetic help that keeps the customer’s needs at the forefront of every interaction. This role includes assistance in product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and off boarding

Benefits

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values
• Increased fee: Grammarly generally offers a 50% increased fee to support agents available to render services for at least 3 hours, falling between 8 pm and 8 am CET, and a 100% increased fee to support agents available to render services between 8 pm and 5 am CET