RateHawk is hiring a
Customer Support Specialist in Serbia

Summary

The job involves resolving retail and corporate problems for clients through CRM systems, advising clients on bookings and products, communicating with suppliers, hotels, and clients via email and phone, and working with internal databases. The candidate should have a good command of English (Upper Intermediate level), be kind, stress-resistant, polite, responsible, able to learn quickly, results-focused, and have a functioning computer and microphone. Remote work is offered, along with a rotating shift schedule, salary of 800 euros plus a bonus of up to 250 euros based on KPIs, opportunities for learning through seminars, trainings, and conferences, corporate discounts on hotels and other services, and participation in interesting and ambitious tasks.

Requirements

• Knowledge of English on at least Upper Intermediate level (both spoken and written)
• Kindness, stress-resistance, politeness and responsibility
• Ability to learn quickly and be results-focused
• A functioning computer and microphone

Responsibilities

• Rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system
• Advising clients on all matters concerning bookings and our product
• Communication with suppliers, hotels and clients by email and phone
• Working in CRM systems and with our internal databases

Preferred Qualifications

Remote work

Benefits

• Schedule: 2/2 rotating shifts (2 days work from 8 a.m. to 8 p.m. Serbia time / 2 days off, including weekends)
• Salary 800 euro + till 250 euro bonus kpi
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services