RateHawk is hiring a
Customer Support Specialist in Ecuador

Summary

The job is for an Incident Resolution Manager who will resolve problems of retail and corporate clients. The role involves using CRM systems, communicating with suppliers, hotels, and clients, and advising clients on bookings and products. The position offers remote work, a young and active team, rotating shifts, salary plus bonus, professional development opportunities, corporate discounts, and the possibility to participate in conferences.

Requirements

• Knowledge of English on at least Upper Intermediate level
• Kindness, stress-resistance, politeness and responsibility
• Ability to learn quickly and be results-focused
• A functioning computer and microphone
• Knowledge of the travel business and booking systems

Responsibilities

• Rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system
• Advising clients on all matters concerning bookings and our product
• Communication with suppliers, hotels and clients by email and phone
• Working in CRM systems and with our internal databases

Preferred Qualifications

Knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage)

Benefits

• Remote work
• A young and active team of super specialists
• Schedule: 2/2 rotating shifts (2 days work from 1 p.m. to 1 a.m. Ecuador time / 2 days off, including weekends)
• Salary 550 euro + till 250 euro bonus kpi
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services