Sunnova Energy is hiring a
Customer Support Specialist I

Summary

Join Sunnova, an industry-leading adaptive energy services company, as a Bilingual Customer Support Specialist I (CSSI). As a CSSI, you will provide daily phone support to Sunnova's Partners and customers, input data into Salesforce, and perform other duties as assigned. This is an individual production position that reports directly to a floor supervisor.

Requirements

• High School Diploma
• Minimum 1 year experience in a customer service role
• Ability to work at a computer and talk on the phone for 6-8 hours per day
• PC skills: Microsoft Office - Excel, Word, & Outlook
• Bi-lingual (English and Spanish)

Responsibilities

• Accepting and/or initiating at least 70 calls per 8 hour shift
• Contacting partners and customers to collect personal payment info & signatures
• Collecting and confirming billing/EFT info
• Creating and confirming Sunnova customer accounts and contacts
• Providing excellent customer service to our sales partners and customers
• Creating cases for situations you are not trained to manage
• Answer inbound support phone calls and respond to emails from customers and partners
• A CSSI is also expected to provide a seamless and solution rendering experience to all customers and the entire Sunnova team
• A CSSI is expected to maintain and improve quality results by following Company standards and recommending improved policies and procedures
• A CSSI may also be asked to participate in discussions with the operations management teams regarding the goals and processes
• Perform any other duties as assigned

Preferred Qualifications

• Bachelor’s Degree
• Previous call center experience
• Salesforce experience

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match
• Competitive compensation & annual bonus
• Paid time off, including 10 holidays and Paid Parental Leave
• Cell phone allowance for many roles
• Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
• Complimentary garage parking in Houston