V7 is hiring a
Customer Support Specialist in Canada

Summary

The job is for a Customer Support Specialist at V7, a fast-growing AI company backed by industry leaders. The role involves managing customer communication, troubleshooting bugs, and coordinating with various internal teams. The position offers remote work in Canada, competitive benefits, and stock options.

Requirements

• Experience working in a customer-facing support role in a B2B SaaS environment
• Logical, problem-solving thinking, ability to work unassisted, without a script
• Fluency in English with excellent soft-skills

Responsibilities

• Responding to V7’s customers over email, chat, and screen shares
• Troubleshooting and investigating customer-reported bugs
• Reporting bugs to our Engineering Team and providing customer updates
• Collecting and sharing user feedback with our Product Team
• Collaborating with other customer-facing functions like Customer Success and Sales to create an industry-leading customer experience

Preferred Qualifications

• Experience in a high/hyper-growth environment preferred, with a proactive attitude
• Thrived as a fast-paced SaaS startup or scale-up during a high-growth phase
• Experience with Python and cloud integrations
• You have demonstrable experience at the frontier of AI, including the applications of Large Language Models and GenAI

Benefits

• Remote role based in Canada to cover Central Standard Time / Eastern Standard Time zones
• V7 were named as Linkedin’s No2 top startup in the UK n 2023 and 8th on Sifted’s top 100 fastest growing startup UK/I list 2024
• Top 15% quartile stock options through a EMI scheme
• Private Healthcare via Vitality
• Learning and Development wallet of £800 per year
• Monthly well being and mental health budget
• Personalised benefits platform via Thanks Ben
• Enhanced parental leave
• 4-day company wide retreats in stunning locations
• London HQ office with opportunities for travel to meet the team
• Paid tickets, accommodation, and travel to relevant conferences, nationally or internationally (NeurIPS, ICCV, CVPR, ...) to expand your network & knowledge during normal times