Training Specialist

Summary

Join our team as a Training Specialist for a fixed-term parental leave cover (July 2025-March 2026)! You will collaborate with internal and external stakeholders to create engaging live and on-demand webinars using cutting-edge tools. Responsibilities include developing training materials, crafting engaging content (written, video, eLearning), and ensuring content accuracy and effectiveness. You will manage training projects, identify improvement opportunities, and act as a learning consultant. This role requires full working rights in New Zealand or Australia. A hybrid or remote work schedule may be available depending on location.

Requirements

• Ability to work in a fast-paced, dynamic environment with the capacity to adapt to changing priorities
• Demonstrate outstanding written and verbal communication skills
• Ability to convey product specific information to varying levels of users for both the Client and Supplier audiences
• Basic understanding of Adobe Creative suite with experience using at least one or two of the primary product offerings, i.e., Illustrator or Photoshop
• 3+ years of scheduling, coordinating, and facilitating/leading live or virtual training webinars through various platforms
• Utilize project management principles to develop a comprehensive project plan in which to manage the project timelines/deliverables
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Constructive thinking and alternative short-to long-term solutions must be considered
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and Salesforce
• Education : Bachelor’s degree (B.A. or B.S.) or equivalent experience in corporate learning and/or adult education
• Experience : Minimum of 5 years of experience, with at least 3 years focused on developing high quality educational content. Proven experience in client support and project management principles is required
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint, OneNote) and Salesforce including use of styles, templates and advanced formatting
• Knowledge of eLearning concepts and tools, and instructional design
• Strong time-management, organization, and intermediate to advanced level project management skills required

Responsibilities

• Develop training materials by completing thorough research, determining the preferred modality, and assess the learning needs of key audiences
• Create learning objectives, and/or update learning program content and affiliated materials such as job aides, instructor guides, and applicable participant resources
• Work collaboratively with internal Stakeholders (product managers, customer support teams, teammates, etc.) to ensure content accuracy, relevance, and effectiveness
• Supports and continually enhances the process to facilitate rapid application and development using templates and Professional Services Training standards
• Viewed as a go-to partner for all learning related queries, both client specific and general
• Supports teammates and customer acquisition of knowledge, skills and behaviors through targeted development initiatives
• Manages training development projects from start to finish, including communicating crucial updates and training progress/risks
• Proactively identifies and highlights continuous improvement opportunities in learning material, curriculums and key learning processes to Product Training Manager
• Manage stakeholder expectations against project recommendations to ensure consensus and agreement
• Work as a professional partner and learning consultant when interfacing with internal and external customers to solve business problems utilizing the ADDIE educational model
• Utilize instructional models and adult learning methods to design learning experiences that promote practice, retention, and application of new skills and knowledge
• Use rapid development tools such as Articulate 360 to create engaging eLearning projects and programs
• Develop engaging and captivating educational videos through various software, including Synthesia
• Coordinate project tasks with management and team members as needed. Maintain open communication with all staff involved in new initiatives and projects as related to training
• Manage the submission and tracking of general and bespoke training content and meticulously review and edit the translated content, ensuring it adheres to formatting and quality standards

Preferred Qualifications

Hands-on experience with authoring technologies and internet design tools preferred

Benefits

• If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home)
• Candidates outside of commutable distance may be considered on a remote basis