FullStory is hiring a
CX Enablement Manager

Summary

Join FullStory as a remote Enablement Manager to build continuous training and enablement initiatives within the CX organization. Partner with GTM leadership, develop and execute quarterly plans, create role-specific training content, and lead/facilitate CX training activities.

Requirements

• 4+ years experience in SaaS environment in a GTM organization (sales, customer success, ops), technical background a plus
• 2+ years experience in enablement or equivalent training-focused role
• Proven experience in training others in cutting-edge technologies and soft skills
• Demonstrated ability to translate complex concepts and clearly articulate business value to a diverse audience
• Excellent communication (written/verbal), facilitation skills, and ability to break down complex topics to easily train learning constituents

Responsibilities

• Manage strong relationships with CX leadership stakeholders to ensure alignment of strategic initiatives and measure ongoing training effectiveness
• Develop and lead the execution of quarterly CX enablement plans and supporting deliverables in partnership with CX leadership
• Develop role-specific training content, collaborating with cross-functional SMEs to develop and deliver core curriculum targeted at CSMs and other support roles
• Scope, plan, deliver and measure the effectiveness of role-specific enablement initiatives for the CX organization at Fullstory
• Support global enablement initiatives as needed, including onboarding support, facilitating GTM-wide training sessions, and collaborating with the enablement team to build self-paced learning materials
• Lead and/or facilitate CX training activities, including live training sessions for both new hires and ramped reps, annual kickoff and regional CX training
• Maintain ongoing business context and empathy for the day-to-day responsibilities and challenges of CX roles at Fullstory in order to understand evolving knowledge gaps and identify opportunities for training interventions

Benefits

• Autonomy and flexibility from a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits: sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support with a monthly productivity stipend and reimbursement for remote colleagues' initial home office set up
• Team events: Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave for Fullstorians
• Grow your family: global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave for every family
• Miscarriage/Pregnancy loss leave for Fullstorians or their partners – take the time you need