Data And Business Operations Specialist

Summary

Join the American Marketing Association as a Data and Business Operations Specialist! This fully remote position offers a salary range of $64,000 to $80,000 and focuses on maximizing the value of AMA's data. You will refine survey processes, create impactful reports, and improve data quality, empowering smarter decisions and exceptional customer experiences. The role involves data analysis and reporting, process improvement, data enrichment, and survey management. The ideal candidate possesses at least two years of experience in data analysis, survey design, and large dataset management, along with experience with CRM platforms like Salesforce. The AMA offers a comprehensive benefits package including remote work flexibility, paid time off, and various insurance options.

Requirements

• At least two years of experience with data analysis tools (e.g., Excel, Tableau, Power BI, or Google Data Studio) for creating dashboards and reports
• At least two years of experience designing, managing, and analyzing surveys using tools like Qualtrics, SurveyMonkey, or similar platforms
• At least two years of experience in managing large datasets, importing/exporting data, and ensuring data accuracy
• At least a year of experience with CRM platforms like Salesforce and integration processes, including data imports and enrichment
• Ability to conduct data quality checks to ensure accuracy and relevancy
• Experience identifying and analyzing business trends to support forecasting and planning
• Excellent written and verbal communication, including the ability to explain data insights to non-technical stakeholders
• Detail-oriented, organized, and able to manage multiple projects with competing deadlines
• Must be legally able to work within the U.S

Responsibilities

• Prepare and manage reports that capture essential business metrics and trends
• Assist in the development of approaches to track new metrics, with guidance on assessment tools that meet evolving needs
• Help create documentation or assist with training sessions on data tools and visualization best practices, promoting data literacy across teams
• Assist in identifying and analyzing trends that support forecasting and planning efforts related to customer behavior, channel performance, and overall customer experience
• Help identify opportunities for process enhancements and participate in implementing new efficiencies, under direction
• Contribute to data management by importing data, managing spreadsheets, and ensuring data accuracy, with a focus on making Salesforce the primary source of truth
• Conduct data quality checks periodically to maintain accuracy, consistency, and relevancy across all data sources
• Assist in identifying what surveys are needed, how to improve them, and create them with guidance from the business teams
• Organizing Qualtrics and the survey data
• Assist in documenting key business processes and identifying areas where automation could reduce manual work
• Help the Customer Support Team with projects when needed

Benefits

• An inclusive work environment with monthly team events
• Rewards and Recognition program through Bucketlist
• Free AMA membership and free access to the following professional development opportunities: A variety of AMA professional development content
• AMA’s Professional Certified Marketer - Marketing Manager certification exam
• Remote work-life balance with: Flex Fridays (no internal meetings scheduled after 12pm on Fridays)
• Unlimited sick leave
• Two weeks of parental bonding leave
• Paid vacation time
• 13 paid holidays
• SIX days of paid volunteer time off per year
• Comprehensive benefits package that includes: Your choice of two medical plans with Blue Cross Blue Shield
• Your choice of two dental plans with Guardian
• Vision plan with Guardian
• 403(b) retirement plan with an employer match and immediate vesting
• Fully paid life insurance at twice your base annual salary
• Fully paid short-term and long-term disability