Systems Analyst

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. As a Customer Success Systems Administrator, you will play a crucial role in ensuring the smooth operation of our internal systems. You will collaborate with stakeholders, design and maintain workflows, troubleshoot issues, and support system improvements. This role requires experience with Gainsight and other related tools, strong problem-solving skills, and excellent communication abilities. Deel offers a competitive compensation package and benefits, including remote work flexibility and stock grant opportunities.

Requirements

• 2-5 years of experience in systems administration, business systems support, or Customer Success operations, with a strong foundation in no-code/low-code platforms
• Hands-on experience with Gainsight (or a similar CSP), including knowledge of Horizon Rules Engine, Data Designer, Journey Orchestrator, and C360 configurations
• Gainsight Level 1 certification is required; Level 2+ preferred
• Familiarity with Salesforce (SFDC) data structures and tools that integrate with SFDC; experience managing field mappings, sync errors, or cross-system workflows is a plus
• Working knowledge of Zapier, Monday.com, Jira, and Slack integrations; ability to configure or troubleshoot task automation and system handoffs
• Comfort with logic statements and condition-based logic as used in Gainsight rules and workflows (e.g., filters, joins, if/then logic, multi-step logic flows)
• Strong problem-solving skills with a methodical approach to troubleshooting, root-cause analysis, and documentation of system issues and solutions
• Ability to communicate effectively with internal stakeholders of varying technical backgrounds—both synchronously (Slack huddles, meetings) and asynchronously through written documentation and updates in Jira or Slack
• High attention to detail and comfort executing system changes with precision in live environments
• A proactive learner who is curious about Customer Success tools and continuously seeks to optimize user experience and operational efficiency

Responsibilities

• Collaborate with internal stakeholders to translate business needs into scalable Gainsight configurations, including automations, workflows, user roles, dashboards, and customer health frameworks
• Design, configure, and maintain no-code/low-code system workflows and automations, primarily within Gainsight Horizon Rules Engine, Journey Orchestrator, and Zapier to drive operational efficiency and reduce manual effort
• Support the administration and performance monitoring of Customer Success systems, including Gainsight, Salesforce, and other integrated tools such as Monday.com, Jira, Zendesk, and Slack-based workflows
• Serve as first-level internal support, managing requests and troubleshooting user issues via Jira, including access management, data discrepancies, workflow errors, and system bugs
• Proactively monitor integration and workflow health, identifying and resolving sync failures and automation errors between Gainsight, Salesforce, and connected tools (e.g., Slack, Jira, Zendesk)
• Maintain user roles, access permissions, system settings, and configurations across Gainsight and other CS tools, ensuring consistent performance and secure operations
• Create and maintain process documentation, system configuration records, and standard operating procedures (SOPs) to support team knowledge sharing and scalability
• Support major system initiatives and contribute to broader projects; independently manage smaller enhancement projects with guidance from senior team members
• Partner with vendors such as Gainsight and other software providers to troubleshoot complex bugs, escalate platform issues, and implement system improvements
• Assist in evaluating, onboarding, and supporting new Customer Success technologies (e.g., conversation intelligence tools, email tracking systems, Slack inbox management platforms)

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available