Data Entry Clerk

Summary

The Data Entry Clerk will work in a customer support and business environment, operating data entry devices, maintaining the appearance of the Front Desk/Discovery Resource Center, and inputting and maintaining accuracy of data in the AFFIRST system. The clerk will also greet visitors, direct clients to appropriate staff, and ensure reference library items are tracked and returned by clients. A minimum of a high school diploma and 2-5 years of experience is required.

Requirements

• Shall have as a minimum of a high school diploma
• Shall have 2-5 years of experience in the field or in a related area

Responsibilities

• Shall be familiar with standard concepts, practices, and procedures within a customer support and business environment
• Shall be able to rely on experience and judgment to plan and accomplish goals
• Shall have proficient working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format
• Shall have a strong working knowledge of Web Based applications, MS Office Word, MS Office Excel, and other MS Office Suite Products
• Shall receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager
• Shall be responsible for reference library check-out procedures and shall ensure items are tracked and returned by clients
• Shall maintain the appearance of the Front Desk/Discovery Resource Center
• Shall input and maintain accuracy of data and resources in the AFFIRST system
• Shall determine the needs of clients who call or walk in with a variety of family issues and connect them with appropriate staff