Strategy & Operations Manager

Summary

Join Cleo, a fast-growing fintech unicorn, as an Operations Manager in the People team. You will lead the development and refinement of key processes driving talent density, from goal-setting frameworks to performance reviews. Leverage data analysis to identify areas for improvement and track performance KPIs. Collaborate with the Chief People Officer on various initiatives, contributing to org design and implementing new systems. This role requires strong analytical and project management skills, proficiency in SQL, and excellent communication. Cleo offers a competitive compensation package, flexible work arrangements, and a range of benefits.

Requirements

• 2+ years of experience in operations, consulting, strategy, or similar roles
• Strong analytical skills with a focus on data-driven decision-making
• Intermediate proficiency in SQL for data analysis and reporting
• Strong project management skills
• Ability to think strategically while executing effectively at an operational level
• Excellent communication skills and the ability to influence stakeholders across all levels of the organization
• Comfortable working in a fast-paced, high-growth environment

Responsibilities

• Lead the building and refining of key processes that drive talent density
• Set up seamless goal-setting frameworks
• Streamline performance reviews
• Ensure that our systems are not only efficient but also scalable as we grow
• Continuously look for ways to optimize every step of the process, working closely with the leadership team to get things done
• Dig into performance data to uncover insights, spot trends, and identify areas for improvement
• Refine our performance management systems, ensuring they support employee development and company growth
• Develop and track performance-related KPIs, making sure that the right metrics are in place to measure progress and success across the business
• Work closely with the Chief People Officer on a range of initiatives
• Contribute to larger org design projects
• Help to implement new systems across the People function
• Take on key projects that support broader business objectives
• Ensure that the people operations side of the business is efficient, scalable, and aligned with our long-term vision

Preferred Qualifications

• Exposure to high-growth startup or fintech environments
• Ops experience at a larger more established tech org
• Process engineering experience

Benefits

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility
• Work where you work best
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme