Deal Desk Analyst

Summary

Join Twilio as a Deal Desk Analyst and contribute to the company's North American Go-to-Market motion. You will establish trusted relationships with cross-functional teams, ensure deal momentum, and provide excellent customer service. This role involves supporting the sales team with quote-to-signature processes, including CPQ quote building, pricing, order form approvals, and contract creation. You will collaborate on non-standard contract language requests while adhering to corporate policies. The ideal candidate is detail-oriented, a self-starter, and possesses advanced Excel skills. This remote position offers opportunities for professional growth and collaboration within a dynamic team.

Requirements

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Self-starter with a “can do” attitude who is comfortable asking questions
• Advanced Excel/Gsheet skills
• High integrity character that aligns with the Twilio Magic

Responsibilities

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Finance, and Sales
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end
• Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies

Preferred Qualifications

Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, Looker, MS Office/Gsuite

Benefits

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more