Deal Desk Manager

Summary

Join Axonius as a Deal Desk Manager and play a crucial role in driving global deal efficiency and customer satisfaction. You will work closely with Sales and Channel & Alliances teams to streamline the deal cycle, ensuring compliance with internal policies and optimizing deal structures. This role involves collaborating with various stakeholders, including Finance, Legal, and Product, to ensure seamless deal progression and alignment with business objectives. You will also be responsible for identifying process gaps, implementing automation, and providing training to enhance operational efficiency. The ideal candidate possesses strong communication skills, a data-driven approach, and a passion for problem-solving, along with experience in deal desk, order management, and SaaS business models.

Requirements

• Bachelor's degree in business, finance, or a related field
• 6+ years’ experience in deal desk, order management and operations, or a related field, preferably within the cybersecurity industry
• Strong understanding of SaaS business models, contract structures, and pricing strategies
• Excellent written and verbal communication skills, with the ability to convey complex concepts clearly and concisely
• A passion for problem-solving and highly organised with strong attention to detail
• Confident in deal structuring/quoting complex SaaS transactions for a fast-growing global company
• Systems proficiency working with Salesforce and CPQ, Microsoft Office, Google Suite

Responsibilities

• Support the Sales and Channel & Alliances teams in the quoting process while ensuring compliance with internal policies to accelerate deal efficiency
• Serve as an expert in advanced Deal Desk activities, which impact bookings attainment and deal structuring
• Identify optimal deal attributes and needs as early in a new sales cycle as possible to reduce friction and optimize deal structure and outcomes
• Work closely with Deal Desk leadership and the Finance team to identify areas of improvement within the existing deal review process and help build a seamless and efficient workflow
• Provide guidance on deal implications, risks, and potential impacts to leadership
• Ensure data accuracy of opportunities forecasted in the pipeline
• Collaborate with cross-functional teams, including Sales, Legal, Finance, Product, etc. to ensure seamless deal progression and alignment with business objectives
• Provide upfront assistance in the pre-sales motion to proactively analyze proper margins in deal structure
• Maintain agreed-upon approvals including any discounts, non-standard terms, etc. and SLAs in the quoting process to facilitate accurate order forms and purchase orders
• Function as point of contact and subject matter expert for Sales on deal pricing matters
• Act as product manager of the rep’s quoting experience in Salesforce
• Assist in projects as needed, especially any system enhancements to Salesforce CPQ
• Work with the Sales Enablement team to provide training and documentation on successfully structuring and quoting a deal

Preferred Qualifications

Additional proficiency with Clari and Netsuite is a plus