Deal Desk Manager

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Deal Desk Manager! In this vital role, you will build and lead a team, streamline quote-to-cash processes, and ensure optimal deal construction. You will advise leadership on deal-related activities, maintain compliance, and drive initiatives to improve productivity. This position requires strong leadership, communication, and B2B SaaS sales experience. Restaurant365 offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Requirements

• Minimum 3 - 4 years Deal Desk or Sales Operations experience in B2B SaaS sales
• Proven success building, leading, and managing a SaaS/B2B Deal Desk or Sales Operations team
• Excellent understanding of end of month and end of quarter closing procedures, software revenue recognition, and order process principles
• Excellent understanding of Salesforce and CPQ
• Understanding of ERP software and interaction with Salesforce
• Strong experience in contracting and negotiations
• Track record for keeping up with deliverables and deadlines
• Clear business acumen to drive revenue
• Ability to multitask and prioritize at times of high-volume during end of month and quarter
• Strong interpersonal, leadership, and communication skills with the ability to relate deal desk solutions to business terminology and goals effectively and concisely to executives, team members and others
• Ability to understand and adapt to continuously changing environment with complex challenges

Responsibilities

• Build, lead, and develop the Deal Desk team, processes, and governance as a partner with Sales and other stakeholders
• Review and optimize quote-to-cash processes and governance and continuously evolve it
• Advise the Head of Deal Strategy and Operations on all deal-related activities, including alternative contract options and value propositioning to help close deals
• Document and own the quote management and ensuring compliance with published sales and business approval policies, as well as legal and revenue recognition policies
• Ensure clarification and enforcement of trading guidelines and business processes along with the enablement team
• Develop and drive initiatives to improve productivity, streamline company deal policies, and simplify processes
• Be the point of escalation for complex quotes and deals
• Work with the Sales Enablement Team on relevant training to new and existing Sales team members on processes and best practices that lead to successful deal closures
• Collaborate with Accounting on billing issues resolution
• Identify, plan, and execute on opportunities for automations and improvements
• Project manage or assist with projects as needed
• Other duties as assigned

Preferred Qualifications

• Excellent understanding of revenue recognition principles
• Experience working in both startups and public companies with high growth
• Experience in Direct and Channel sales models
• Knowledge of Sage Intacct and mapping the data to Salesforce
• Understanding of usage billing
• Salesforce Admin Certification

Benefits

• Salary range of $125,000 - $145,000
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• #BI-Remote